Utomo AN, Purba RC. IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON WEB-BASED URBAN TRAFFIC STORES. JRI [Internet]. 2022 May 8 [cited 2026 Sep. 1];11(1):48-57. Available from: https://journal.istn.ac.id/index.php/rekayasainformasi/article/view/1231